Universal Remote Control ZC800 Instrukcja Użytkownika Pobierz pdf (Strona 3)

Customers who notify us that they are not satisﬁed with our scrambling may receive a

special ﬁlter, which Charter will install to prevent further reception of certain channels.

This is only necessary in those rare instances in which the respective customer’s home

television equipment is able to defeat the scrambling technology used by Charter.

For more information, please contact Charter Customer Service.

SERVICE AND BILLING PROCEDURES

Charter appreciates you as a customer (also referred to herein as “Customer”) of our

cable and broadband communication services (referred to herein as a “Service” or

the “Services”) and has provided below essential information regarding terms and

conditions of service, billing procedures, and complaint procedures.

SERVICE:

REQUEST FOR CONNECTION. Request for connection may be made at the local Charter

ofﬁce, via the Internet at www.charter.com, or by mail or telephone. Customers will

be advised of installation and applicable pre-payment amounts. Unless otherwise

speciﬁed, billing begins on the date of physical installation. Customers may be subject

to credit screening in accordance with applicable law. Based on the results of a credit

check, customers may be required to pay a deposit and/or advanced payments as

condition of service and applicable service restrictions may apply.

INSTALLATION. Someone over eighteen (18) years of age with a government issued

picture ID must be home during any installation or repair of your cable television

Service. Charter requires its employees to display identiﬁcation during visits to a

customer’s service location.

ACCESS. By ordering Service, customer has granted Charter the right to enter upon

your property at the service address to install Service, and to audit, adjust, repair,

replace, maintain, move or remove equipment and from time to time check for signal

leakage. By accepting service, you also are deemed to grant Charter any easement or

rights of way needed to render Services to your property. If Charter is unable to gain

reasonable access to your property, Charter reserves the right to discontinue Service.

HOME WIRING. For new and existing single unit installations, the wiring inside the

demarcation point, as deﬁned by the FCC, shall become a ﬁxture to the realty upon

installation. For multiple dwelling unit or commercial installations, the wiring inside

the demarcation point shall not be deemed a ﬁxture or part of the Customer’s realty

unless the Customer purchases the cable wire when Service is terminated.

EQUIPMENT.

a.) Charter Owned. Any receiver or other Charter property and facilities (“Equipment”)

delivered to Customer and/or installed on the premises to receive the Service(s)

shall remain the property of Charter. Customer assumes the risk of loss, theft

or damage to the Equipment at all times prior to the removal of the Equipment

by Charter or return of the Equipment by Customer. Customers may be asked

to provide a credit card as security for all HD, DVR, combination HD_DVR

receivers, or other like equipment. You will be required to sign a Supplemental

Terms - HD Box or DVR Unreturned Equipment Charges form at the time of

installation or pick-up at the local ofﬁce. Failure to return equipment will

subject you to additional charges and may result in your credit report being

negatively impacted.

b.) Customer Owned. Customer agrees that Charter is not responsible for the

operation, maintenance, service or repair of Customer’s television, computer,

telephone, radio or any other consumer electronics, which may be connected

to the Service(s).

REPAIR OF CABLE EQUIPMENT. Charter will repair and/or replace any defective system

components including receivers at no charge , but customer shall be responsible for

repairs necessitated due to abuse or the negligence of the Customer. In the latter case,

a reasonable charge will be assessed by Charter to the Customer.

SERVICE CALLS. If the Customer has a technical problem that is cable system related,

there will be no charge for the service call if the problem is associated with the cable

plant, which Charter maintains. In all other cases and where the problem is a result of

unauthorized tampering with the cable or abuse of Charter’s equipment, a service call

charge may be assessed.

PROGRAMMING. Customer acknowledges that Charter has the right at any time

to preempt without notice speciﬁc advertised programming and to substitute

programming.

RESTRICTIONS. Charter provides cable service to Customer for private home viewing

and enjoyment. Customer may not order or request Pay-Per-View, On Demand, digital

music, or any other programming for receipt, exhibition or taping in a commercial

establishment. Customer may not exhibit nor assist in the exhibition of Pay-Per-View

programming in a commercial establishment unless explicitly authorized to do so

by agreement with an authorized program provider. If Customer fails to abide by this

restriction, Customer shall be liable for any and all claims made against Customer or

Charter on account of any commercial exhibition.

COMPANY CHANGES IN SERVICE AND CHARGES. Subject to applicable law, Charter

has the right to change its service and equipment, and its prices or fees, at any time.

Charter also may rearrange, delete, add to or otherwise change the Service provided

on our Basic Service or other levels of Service. If the change affects you, Charter will

provide you notice of the change and its effective date. The notice may be provided

on your monthly bill, as an insert, or by other permitted communication. If you ﬁnd

the change unacceptable, you have the right to cancel your Service. Please refer to

your service agreement, if applicable, for any early disconnection reference. However,

if you continue to receive service after the effective date of the change, your continued

usage of the Service constitutes your acceptance of the change.

To the extent required by law, after notiﬁcation of a re-tiering of Charter services or a

rate increase, you may elect within 30 days to change the services you are receiving

at no additional charge. Otherwise, changes by you of the Services you receive may

result in upgrade, downgrade, or change of service charges. Please contact Charter

if you have questions.

ASSIGNMENT - CHANGE OF OCCUPANCY. The Service shall only be provided to

Customer at the address where Charter’s installation is performed. Customer may not

transfer Customer’s rights or obligations to the Service to any successor tenant or

occupant or to any other address without Charter’s prior written consent.

CHARTER ALL IN CUSTOMER GUARANTEE We’re committed to making your experience

outstanding. Learn more about our customer guarantee at charter.com/guarantee.

BILLING

MULTIPLE CYCLE BILLING. Customer agrees to pay monthly charges in advance. All

service charges are billed based upon the initial installation date for the current month

and any pro-rated charges. After payment of the installation fee and the ﬁrst month’s

billing as set forth in the Request for Connection section, payment is due by the due

date and becomes past due upon your next billing cycle. The date on which a bill

becomes past due may vary on a community-to-community basis depending upon

applicable law in your area. You may be billed late fees, charges and assessments

related to late payments or non-payments if for any reason (a) Charter does not

receive from you any required payment for Service by the payment due date or (b)

you pay less than the full amount due for Service. If there is a billing problem, please

call Charter promptly to ensure your bill does not become past due.

STATEMENTS WITH ZERO OR CREDIT BALANCES. Customers with a zero or credit

balance on their bill will not receive a paper statement in the mail.

DISCONNECT FOR NON-PAY. If a balance remains unpaid beyond the speciﬁed due

date, it becomes delinquent. Charter will make reasonable efforts (may include written

notices, phone calls, text messages, e-mail, internet messages, etc.) to contact

you, leading to disconnection if the delinquency remains unpaid. Any subsequent

reconnect is subject to a reconnect fee, all back balances and the ﬁrst month’s bill,

and all costs of collection (if any).

CHECK AND CREDIT CARD POLICY. Charter may charge a reasonable insufﬁcient

funds processing fee for all returned checks and bankcard charge-backs. If your

check, bankcard (debit or credit) charge, or other instrument or electronic transfer

transaction used to pay us is dishonored, refused or returned for any reason, we

reserve the right to electronically debit your account for the amount of the attempted

payment, plus an insufﬁcient funds processing fee as set forth on your Video Services

rate card (but in any event up to the amount allowable by law and any applicable

sales tax). Your bank account may be debited as early as the same day such initial

payment is dishonored, refused or returned. If your bank account is not debited, the

returned check amount (plus fee) must be paid by cash, cashier’s check or money

order. Charter may suspend check and/or bankcard payment options on an account

at any time if multiple returned payments are attempted.

PROCESSING FEES. Additional fees may apply if a Charter Customer Care Agent’s

assistance is needed for payment.

CORRESPONDENCE. Do not mail written correspondence with your bill statement.

Please contact Charter Customer Service with any additional needs.

TERMINATION - CUSTOMER. Account holder may terminate Service in person at the

local Charter ofﬁce or by telephone. To avoid any billing misunderstanding, telephone

requests for disconnection should be followed up either in writing or in person. If

Account Holder is on a term agreement and is requesting termination of the agreement

prior to the end of the contractual period, Charter reserves the right to assess an early

termination fee.

TERMINATION OF SERVICE/DISCONNECTED ACCOUNT. Charter reserves the right

to terminate your service based on your delinquent status. Charter will make

reasonable efforts (may include written notices, phone calls, text messages, e-mail,

internet messages, etc.) to contact you and advise you of a pending suspension

or disconnection resulting from an unpaid balance. In the unlikely event that your

account has been disconnected for nonpayment, you may be liable for all reconnect

fees, past due balance, and 1st month service in advance, and any pro-rated charges.

If your account remains unpaid, it may be forwarded to a 3rd party collection agency

for collections and your credit report may be negatively impacted. If your service is

terminated before the end of your contract date, then Charter reserves the right to

assess an early termination fee.

Upon termination, Charter may charge additional fees on any unpaid balance, and

reserves any and all other rights it has under the terms and conditions of Customer’s

service agreement with Charter and otherwise under applicable law with respect to

billing for Service and unreturned equipment. The replacement cost for any unreturned

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Universal Remote Control ZC800 Instrukcja Użytkownika Strona 3

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