
Kaleidescape Part No. 101-0107-00 Rev 2 Page 46
Programming the MX-6000 for a Kaleidescape Movie Server
Section 4
Troubleshooting
Troubleshooting Guide
Problem Probable Cause Action
The network/signal icon
on the MX-6000 controller
shows as a red X or
question mark, and there
is no connection to the
Kaleidescape System.
The MX-6000 controller
cannot connect to the
wireless network.
•Verify that network
settings are correct.
• Reset the wireless
access point or router.
• Verify that the wireless
network is operating
correctly.
The MX-6000 freezes
while in use.
Varies Insert the MX-6000 stylus
into the Reset hole
located on the back of the
device.
Note:
Contact Kaleidescape
Technical Support if the
problem occurs while running
the Kaleidescape application.
The Kaleidescape
application is not on the
list of available two-way
applications in CCP
software.
CCP software cannot read
the Kaleidescape-app.vfd
file.
•Perform a Live Update
of CCP software (see
"Perform Live Update"
on page 10).
• Verify that the
Kaleidescape-app.vfd
file is in the proper
directory. See
"Download the
Kaleidescape
Application for the MX-
6000" on page 11.
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